Refund policy

REFUND POLICY

Last updated: May 2026

1. General Policy Due to the nature of our products (pet supplements), we do not accept returns. All sales are final. However, we are committed to ensuring you are satisfied with your purchase and will review refund requests on a case-by-case basis under the conditions outlined below.

2. Eligibility for Refunds You may be eligible for a refund in the following circumstances:

• You received a damaged or defective product
• You received the wrong item
• Your order was lost in transit and confirmed undelivered

Refund requests must be submitted within 14 days of the delivery date (or expected delivery date for lost parcels).

3. Non-Refundable Situations Refunds will not be issued for:

• Change of mind
• Incorrect orders placed by the customer
• Products that have been opened or partially used
• Delays caused by customs or third-party carriers

4. How to Request a Refund To request a refund, please contact us at contact@pawgevity.club or call +852 9696 4561 with the following information:

• Your order number
• A description of the issue
• Photos of the product/packaging (if damaged or incorrect)

5. Refund Processing Once your refund request is approved, the refund will be issued to your original payment method within 7–14 business days, depending on your bank or payment provider.

6. Contact Us For any refund enquiries, please contact us at contact@pawgevity.club or +852 9696 4561.